Training Options Available From MNS

     MNS provides training opportunities for businesses and organizations.  The “Manager as Mediator Seminar” described below is especially designed to train managers, middle managers and team leaders to use the skills of a mediator to manage people.

PROPOSAL:  MANAGER AS MEDIATOR SEMINAR 

SUBJECT:      Use of the mediation model as a means to resolve workplace conflict, enhance working relationships and manage/supervise staff.
   
OVERVIEW: This seminar results in participants learning a single, practical, and frequently needed supervisory technique.  It does not simply review a wide range of general information about conflict resolution.  Instead there is an emphasis on depth, not breadth, of skill acquisition.  There is strong focus on "how to do it;" theory is limited only to that which directly supports the application of the technique.  

OBJECTIVES:  Participants will learn how to use a practical nuts-and-bolts supervisory technique which can be applied immediately upon return to their jobs or organizations.  Upon completion of the program, they will be able to:  

• stop conflict from eating up productivity in their departments/branches

• estimate the surprisingly high cost of unresolved conflict

• perform the 3 primary tasks of a manager-mediator

• help employees stop fighting and start cooperating  

• use mediation to avoid time-consuming grievances

• put a powerful psychological principle to work toward building collaboration

• reduce or eliminate anger between employees

• keep conflict from reoccurring  

TOPIC OUTLINE:
1.  The manager as mediator
            a. a better way to handle conflict
            b. an alternative to dismissal, reassignment, or coping
2.  Consequences of conflict
            a. cost in dollars, morale, and motivation
            b. secret sabotage of work, equipment or so-called "accidents"
            c. poor decision quality  
3.  Types of conflict
            a. between superior and subordinate
            b. between peers
            c. between subordinates
4.  Preparing the context - requires only common sense
5.  The 3 tasks of a the manager-mediator (made simple)
6.  Video demonstration - critique and discussion
7.  Practice by participants (role-play)
            a. constructive, guided feedback to improve performance
            b. fix the method into everyday performance of one's job

FORMAT:  One full-day session (6 or 7 hours recommended)

RESOURCE MATERIALS:              
Each participant receives a Resource Manual consisting of:
             a. a seminar workbook which becomes a personalized 
                   reference volume following the training
             b. a collection of readings by Dr. Daniel Dana which discuss in detail various critical aspects of conflict management.
             c. a resource book, MANAGING DIFFERENCES:  How to Build Better Relationships at Work and Home by Dr. Daniel Dana

FACILITIES:  A standard training room or hotel meeting room is sufficient, set up classroom style.  Tables should seat three persons each.  Number of participants should not exceed 30.  Videotape player and one or two monitors are required.  A standard flip-chart or chalk board is also recommended.

COST: 
a. instructor's fee: $1,500 for full day 
b. resource manual and text book, $45.00 per participant

CONTACT:   Ron Heilmann      (315) 492-1082 or
                                                      e-mail